Privacy Policy

At Sillehan Boutique Hotel, we highly value the security and privacy of the personal data of all our guests who visit our website and use our services. This privacy policy comprehensively explains how we collect, use, share your personal data, and what your rights are.

1. Data Controller

Within the scope of Law No. 6698 on the Protection of Personal Data (“KVKK”), we act as the data controller and process and protect your personal data in compliance with the legislation.

2. What Data Do We Collect?

Identity and contact information: Your name, surname, email address, phone number, date of birth.
Reservation and payment details: Accommodation dates, room preferences, payment details such as credit card (via secure payment infrastructures).
Technical data: Your IP address, device and browser information, site usage statistics (via cookies).

3. For What Purposes Do We Use the Data?

To complete reservation procedures
To ensure secure payments
To respond quickly and effectively to guest requests
To improve the user experience on our website
To comply with legal obligations
To send promotional and informative messages with your consent

4. With Whom Do We Share the Data?

Your personal data is shared with third parties only in the following cases:

With authorized banks and payment infrastructure providers for payment transactions
With official institutions and organizations within the framework of legal obligations
With contracted service providers offering website infrastructure, analytics, and communication support

5. Data Security

Your data is protected against unauthorized access, loss, or misuse in both physical and digital environments. Technical measures such as encryption, firewalls, and access controls are implemented.

6. Cookies

Cookies are used on our website to enhance the user experience. Marketing and analytics cookies are activated only with your consent, except for mandatory cookies. You can change your cookie preferences at any time.

7. Payment Security

All online payments made through our website are processed via PCI-DSS (Payment Card Industry Data Security Standard) compliant secure payment infrastructures. Your credit card information is not stored in our system.

8. Your Rights under KVKK

Regarding your personal data, you have the following rights according to Article 11 of KVKK:

To learn whether personal data about you is processed
To request information if it has been processed
To learn the purpose of processing and whether it is used accordingly
To know the third parties to whom the data has been transferred
To request correction or deletion of the data
To object to results analyzed by automatic systems
To claim compensation in case of damage

9. Contact

For any questions, opinions, applications, or complaints, you can contact us through the following channels:

Email: info@sillehan.com
Address: Sillehan Boutique Hotel, Sille Yolu Üzeri, Konya, Turkey

10. Updates

Our privacy policy may be updated from time to time. Continuing to use our website means you accept the most current policy. We recommend following the updates.

At Sillehan Boutique Hotel, we value your privacy and process your data transparently, securely, and in accordance with the law.

Cookie Policy - Sillehan Boutique Hotel

Cookie Policy

As Sillehan Boutique Hotel, we use cookies on our website to improve user experience, analyze site performance, and provide personalized services. This policy explains in detail how cookies are used, what types of cookies are collected, and how you can manage your cookie preferences.

Last Update: July 24, 2025

Validity: This policy is valid for www.sillehan.com and subdomains.

What is a Cookie?

Cookies are small text files that are saved to your device (computer, tablet, smartphone) when you visit websites. These files enable the website to work better, improve user experience, and provide site owners with information about site usage.

Cookies do not personally identify you, but they store information specific to your device. Many features of modern websites do not work properly without cookies.

What Cookies Do We Use?

1. Essential Cookies

These cookies are absolutely necessary for the basic functions of our website to work and cannot be disabled. These cookies are used for the reservation system, payment security, and session management.

session_id: Used for session management and security purposes. Active during the session.

csrf_token: Security protection cookie used to ensure site security. Active during the session.

reservation_data: Used for temporary storage of form data during the reservation process. Active for 24 hours.

payment_session: Used to securely conduct online payment transactions. Active for 30 minutes.

booking_preferences: Used to remember your reservation preferences. Stored for 1 year.

2. Functional Cookies

These are cookies that provide advanced features and personalizations of our website. The site works without these cookies, but some features may not function properly.

language_pref: Remembers your selected language preference. Stored for 1 year.

currency_pref: Remembers your currency preference. Stored for 1 year.

user_preferences: Stores your site appearance and usage preferences. Active for 6 months.

search_history: Anonymously stores your search history, used to provide better suggestions. Stored for 30 days.

room_comparison: Remembers the rooms you have compared. Active during the session.

3. Analytics Cookies

These are cookies that help us understand and improve website performance. This data is collected anonymously and used to improve the site experience.

Google Analytics (_ga, _ga_*): Cookies provided by Google Analytics. Analyzes visitor statistics, page viewing times, and user behaviors. Stored for 2 years.

Facebook Pixel (_fbp): Tracks visitors coming from Facebook and measures conversion rates. Active for 90 days.

Hotjar (hotjar_*): Used for user behavior analysis. Creates heat maps and recording analysis. Stored for 1 year.

site_analytics: Collects site usage statistics. Analyzes which pages are visited more and obstacles in reservation processes. Stored for 1 year.

4. Marketing Cookies

These are cookies used to show you more relevant advertisements and measure the effectiveness of our marketing campaigns.

Google Ads (ads_preferences): Used to show you more suitable content in Google advertisements. Stored for 2 years.

Facebook Ads (facebook_ads): Used to show you personalized advertisements on Facebook and Instagram. Active for 90 days.

retargeting_pixel: Used to show special campaigns to users who have previously visited our site. Stored for 180 days.

email_campaign: Tracks visitors coming from email marketing campaigns. Active for 30 days.

Cookie Usage in Reservation and Payment Systems

In our online reservation system, special cookies are used for you to complete your reservation process smoothly. These cookies temporarily store your reservation information and securely transfer it to the payment page.

During payment processes, our PCI-DSS compliant secure payment infrastructure uses encrypted cookies to protect your payment information. These cookies are automatically deleted after the payment process is completed.

Cookies used in the reservation process temporarily store information such as: room selection, date information, number of guests, special requests, and payment preferences.

Managing Your Cookie Preferences

You can change your cookie preferences at any time. You can update your cookie preferences by clicking on the "Cookie Settings" link located at the bottom of our website.

You can completely disable cookies or delete specific cookies from your browser settings. However, in this case, some features of our site may not work properly.

Essential cookies cannot be disabled as they are necessary for site functionality. You can individually accept or reject other cookie categories.

Third-Party Cookies

Cookies from third-party services such as Google Analytics, Facebook Pixel, Hotjar are also used on our website. These cookies are subject to the privacy policies of the respective companies.

Social media sharing buttons (Facebook, Instagram, Twitter) may use their own cookies. We do not have control over these cookies.

Online map services (Google Maps) and reservation integrations may also use their own cookies.

Mobile Application and Cookies

When you visit our site from mobile devices, the same cookie policy as the desktop version applies. You can manage your preferences from your mobile browser's cookie settings.

Thanks to our responsive design, we offer the same user experience on all devices while we may also use mobile-specific cookies.

Data Retention Periods

Cookies are stored for different periods according to their types:

- Session cookies: Deleted when you close the browser

- Short-term cookies: Between 30 minutes - 30 days

- Medium-term cookies: Between 3-6 months

- Long-term cookies: Between 1-2 years

Expired cookies are automatically deleted. You can also manually delete them from your browser at any time.

Cookie Security

All cookies we use are encrypted in accordance with security standards. Your personal data is not stored as plain text in cookies.

Secure cookie transmission is provided through HTTPS protocol. Security measures have been taken against stored XSS and CSRF attacks in cookies.

Legal Compliance

Our cookie usage is conducted in accordance with the requirements of the Personal Data Protection Law No. 6698 (KVKK) and the EU General Data Protection Regulation (GDPR).

Your explicit consent is obtained for all cookies except essential cookies. You can withdraw your consent at any time.

Contact

For your questions about our cookie policy, you can contact us:

Email: info@sillehan.com

Phone: +90 (332) 244 91 00

Address: Sillehan Boutique Hotel, Sille Yolu Üzeri, Konya, Turkey

Policy Updates

Our cookie policy may be updated from time to time. We will inform you about important changes. Continuing to use our website means that you accept the updated policy.

The date of the last update is indicated at the beginning of the policy. We recommend checking regularly.